Effective date: 20 October 2026 | Last updated: 20 October 2026
1. Who We Are
This website, foshanzwhardware.com, is operated by Foshan Zhuowan Hardware Materials Co., Ltd. (“Zhuowan”, “we”, “us” or “our”), an industrial supplies and MRO components distributor based in Foshan, Guangdong, China.
We act as the data controller for the personal information described in this policy. If you have any question about how we handle your data, contact us at info@foshanzwhardware.com.
2. Scope of This Policy
This policy applies to personal information collected through this website, by email, and through direct messaging channels we link to from this site. Our website is a business-to-business platform: it is aimed at purchasing managers, sourcing agents, distributors and engineering staff acting on behalf of companies. It is not directed at consumers.
3. Information We Collect
3.1 Information you give us
- Enquiry details submitted through “Request a Quote”, “Contact Us” or WhatsApp: your name, company name, business email address, telephone or WhatsApp number, country, product reference or interest, quantity required, and the content of your message.
- Correspondence: the content of emails, quotations, drawings, specifications and files exchanged with us during the enquiry or order process.
- Transaction data: delivery address, contact person, billing details, purchase order number and payment confirmation, only where you place an order.
3.2 Information collected automatically
- IP address and approximate location derived from it (usually the country or city level).
- Browser type and version, operating system, device type and screen resolution.
- Referring URL, pages visited, products viewed, and the dates and times of those visits.
- Aggregated statistics about how visitors use the site.
3.3 What we do not collect
We do not collect payment card numbers on this website. We do not build advertising profiles of you, and we do not run cross-site behavioural advertising or retargeting pixels on this site.
4. Cookies and Similar Technologies
Cookies are small text files stored by your browser. This site uses the following categories:
| Category | What it does | Can it be disabled? |
|---|---|---|
| Strictly necessary | Keeps the site working: security checks, session handling, and remembering a shopping-style selection. Without these the site cannot function. | No |
| Analytics cookies | Aggregated traffic statistics collected by our self-hosted analytics tool. Data is stored on our own server and used to understand which product categories visitors look for. | Yes, via your browser |
| Optional third parties | Set only if you choose to load content or contact us through a third-party service, for example WhatsApp. That provider’s own cookie and privacy rules then apply. | Yes, by not using the feature |
You can block or delete cookies at any time in your browser settings. Blocking strictly necessary cookies may break parts of the site. We do not currently use advertising or cross-site tracking cookies; if that changes, this policy and any required consent mechanism will be updated first.
5. How We Use Your Information
- To respond to your enquiry and prepare a quotation.
- To confirm specifications, arrange samples, and process and deliver orders.
- To communicate about an existing enquiry, order, shipment or claim.
- To maintain business and accounting records as required by law.
- To understand which products and categories are in demand so we can improve the catalogue and site content.
- To protect the site against spam, scraping, fraud and unauthorised access.
- To send commercial updates or catalogues, but only where you have asked for them or where you are an existing business contact and have not objected; every such message contains a way to opt out.
We do not sell, rent or trade personal data. We do not share your enquiry details with third parties for their own marketing.
6. Legal Bases for Processing
Where the EU or UK General Data Protection Regulation applies, we rely on the following bases:
- Contract (Art. 6(1)(b)): processing needed to prepare or perform an order, including delivery and payment.
- Legitimate interests (Art. 6(1)(f)): responding to business enquiries, running our commercial operations, keeping the site secure, and preventing fraud. We balance these interests against your rights and expect that, in a B2B context, you would anticipate this processing.
- Consent (Art. 6(1)(a)): optional marketing communications and any non-essential third-party content. You may withdraw consent at any time.
- Legal obligation (Art. 6(1)(c)): retention of transaction records, export compliance, and response to lawful requests from competent authorities.
7. Who We Share Information With
We share personal information only where necessary, and only with parties bound to handle it confidentially:
| Recipient | Purpose | Location |
|---|---|---|
| Alibaba Cloud (Aliyun) | Website hosting and server infrastructure | Hong Kong, China |
| Zoho Corporation | Business email hosting and delivery of enquiry notifications | India / United States / EU (per their infrastructure) |
| Meta Platforms (WhatsApp) | Only if you choose to contact us through the WhatsApp button. Your phone number and message content are then also processed by WhatsApp under its own terms. | Global |
| Freight forwarders and couriers | Delivery of goods, only where an order is placed | As required by the shipment route |
| Banks and payment intermediaries | Settlement of invoices | China and destination country |
| Professional advisers and auditors | Accounting, tax, audit and legal advice | China |
| Competent authorities | Where required by applicable law or a valid legal order | As required |
8. International Transfers
Our website is hosted on servers located in Hong Kong, China, and our business operations are based in mainland China. If you contact us from the European Economic Area, the United Kingdom or any other region, your information will be transferred to and processed in these locations.
Where a transfer is subject to the GDPR, we rely on appropriate safeguards, including the European Commission’s Standard Contractual Clauses and our processors’ data processing agreements, together with technical measures such as encryption in transit. You may request a copy of the relevant safeguards using the contact details below.
9. How Long We Keep Information
- Enquiries that do not lead to an order: up to 24 months from the last contact, then deleted or anonymised.
- Orders, invoices and shipping documents: retained for at least 10 years, as required by accounting and tax rules applicable to us.
- Website traffic statistics: aggregated and retained in a form that does not identify individual visitors.
- Server security logs: retained for a limited period for security and troubleshooting, then overwritten.
Where a legal claim, dispute or mandatory retention obligation applies, we may keep the relevant records for as long as necessary for that purpose.
10. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you and receive a copy.
- Correct information that is inaccurate or incomplete.
- Delete information that is no longer necessary, where no legal obligation requires us to keep it.
- Restrict or object to certain processing, including direct marketing.
- Port information you provided to us in a structured, machine-readable format, where technically feasible.
- Withdraw consent at any time, without affecting processing carried out before withdrawal.
- Lodge a complaint with the data protection authority in your country of residence.
To exercise any of these rights, write to info@foshanzwhardware.com. We may ask for information to verify your identity and will respond within 30 days. If we cannot act on your request, we will explain why.
11. Security
We protect personal information with technical and organisational measures appropriate to the risk, including encrypted connections (TLS) throughout the site, restricted administrative access, access controls on staff accounts, and regular software updates. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security; if a breach affecting your rights occurs, we will notify you and the relevant authority where the law requires it.
12. Children
This site is a business tool and is not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.
13. Links to Other Sites
Our site links to third-party services such as WhatsApp, and may reference external standards bodies or supplier resources. We are not responsible for the privacy practices of those sites. We recommend reading their policies before sharing information with them.
14. Changes to This Policy
We may update this policy to reflect changes in our operations, technology or legal obligations. The “Last Updated” date at the top of this page always shows the current version. Material changes will be highlighted on this page for a reasonable period. Continued use of the site after an update means you accept the revised policy.
15. Contact
For any question, request or complaint about privacy:
Foshan Zhuowan Hardware Materials Co., Ltd.
Foshan, Guangdong, China
Email: info@foshanzwhardware.com
WhatsApp: +853 6275 1500