Frequently Asked Questions
How we quote, pack, ship and support industrial parts orders. If your question is not here, message us on WhatsApp – you will get a real answer from the team that handles the order.
Ordering and Quotation
How do I get a price for a part?
This site does not list prices because most of what we ship is quoted against live stock and freight. Add the item to your quote list using the
Request a Quote button, or email
info@foshanzwhardware.com, or message us on WhatsApp at
+853 6275 1500. Send the part code, quantity and destination port and you will normally have a written quotation back within one business day.
Can I order from a spreadsheet or BOM?
Yes. Send the list as Excel, CSV or PDF, with part numbers and quantities as you have them. If you only have a competitor or OEM part number, send that instead – we will map it and flag any line we cannot match, rather than silently substituting something close.
Do you combine items from several suppliers into one shipment?
That is the point of this business. Mixed orders are consolidated at our Foshan warehouse, repacked into one export carton or pallet and shipped on a single document set, so you deal with one invoice, one payment and one customs entry instead of five.
Is there a minimum order quantity?
It depends on the line: some parts have a supplier minimum, others have a minimum pack size. Tell us your target quantity and we will confirm the MOQ for each item in the quotation before you commit.
Can I open an account and buy on credit?
Payment terms are agreed when an order is confirmed. Standard practice is payment before dispatch, and longer terms can be discussed once there is an order history between us.
Products and Compatibility
Are your parts interchangeable with Misumi, HIWIN, THK or SMC?
For a large part of the catalogue the answer is yes – linear guides, ball screws, shaft supports, shaft collars, couplings, pneumatic cylinders and fittings all follow the same dimensional standards as the major Japanese and Taiwanese brands. Send the original part number and we confirm the equivalent, including tolerance and load class, in writing.
Can you supply drawings or 3D models?
2D dimensional drawings are available for standard parts on request. STEP files can usually be provided for parts we manufacture or hold drawings for. Tell us which models you need and we will send the files before you order.
Do you make non-standard or custom parts?
Yes – machined and turned parts to drawing, modified standard parts, special lengths, additional machining and custom assemblies. Send a drawing or a sample photo with critical dimensions, tolerance, material and surface finish and we will quote against it.
What material and grade do you normally supply?
Carbon steel, alloy steel, stainless steel (SUS304, SUS316, SUS440C), aluminium alloy, brass, engineering plastics such as POM, PA, PEEK and PTFE, plus standard bearing steels such as GCr15. Where a grade matters, it is stated on the product page and repeated on the quotation.
Lead Time, Packing and Shipping
How long does production and delivery take?
For lines held in stock, dispatch is normally within a few working days once the order and payment are confirmed. For items made to order the production lead time is quoted per line, so you are never given a delivery date we cannot hold. Transit time is quoted separately for air, courier and sea freight.
Which ports do you ship from?
Foshan, Guangzhou (Nansha) and Shenzhen (Yantian, Shekou) are all within easy reach of our warehouse. Hong Kong is also used for small urgent shipments. Tell us the destination port and we will quote the most economical routing.
Which Incoterms do you work with?
EXW, FOB, CFR, CIF and DDP are all available. EXW and FOB are the most common, and DDP can be quoted for destinations where you would rather not handle import clearance yourself.
How are parts packed for export?
Standard export packing: individual parts in poly bags, then cartons with a packing list on the outside, then plywood pallets or crating for heavier consignments. Neutral packing is the default; branded packing is available on request.
Do you ship to my country?
We ship worldwide, with the highest volume currently going to Southeast Asia, the Middle East and Western Europe. If your destination has import restrictions on a particular material or product category, tell us before ordering and we will confirm documentation requirements.
Quality, Documentation and After-Sales
How do you check quality before shipment?
Incoming material is checked against the drawing, key dimensions are measured on a sample basis and full dimensional reports can be provided for critical parts. For orders where the part carries a safety or performance function, tell us your acceptance criteria and we will agree the inspection plan before production.
Can you supply material certificates and test reports?
Yes – mill certificates, material test reports, hardness and coating thickness results can be supplied on request. Certificates of origin, including Form E for ASEAN and Form A where applicable, are issued for shipments that qualify.
What happens if a part does not match the drawing?
Send photos and the measured values. If the part is out of specification we replace it or credit it, and we cover the return freight on our errors. The exact remedy and the claim window are stated on the quotation so there is no argument later.
Can you supply samples before a bulk order?
For most lines, yes. Samples are charged at the unit price plus freight, and the freight can often be credited against the following bulk order. Tell us which models you want to evaluate.
Working With Us
Do you offer OEM branding and custom packaging?
Yes – laser marking, your label on the part, your logo on the carton and your own barcode labels. Minimum quantities apply and depend on the item, so send the requirement with your target annual volume and we will quote it properly.
Who do I talk to if I have a technical question?
Write to
info@foshanzwhardware.com or message the WhatsApp number with the part number and the application. Selection questions – load rating, stroke, bore, lead, tolerance class – are answered by the same team that quotes the order, so you are not passed between sales and engineering.
How do I start a non-standard project?
Send drawings, samples or even a photo with dimensions. We come back with a feasibility note, the questions we need answered, a tooling or set-up cost if any applies, and a price with a stated lead time. Nothing is charged until you approve the quotation.