Effective date: 20 October 2026 | Last updated: 20 October 2026
1. About These Terms
These Terms & Conditions govern the supply of industrial products and related services by Foshan Zhuowan Hardware Materials Co., Ltd. (“Zhuowan”, “we”, “us”) to its customers, and your use of this website. By submitting an order confirmation, accepting a proforma invoice, or placing an order with us, you agree to these terms. If you cannot accept them, please tell us before ordering; we are prepared to discuss individual arrangements in writing.
Where you and we have signed a separate written agreement, that agreement prevails over these terms to the extent of any conflict. General purchasing terms issued by you apply only if we have expressly accepted them in writing.
2. Business Customers Only
We supply businesses, not consumers. Our products are sold to manufacturers, distributors, workshops, engineering contractors and institutional buyers for industrial, professional or resale use. We assume that you are competent to assess whether a product is suitable for its intended use, and we welcome questions about specifications before you order.
3. Product Information, Images and Specifications
- Product photographs are provided for identification purposes. They illustrate the type of product, not the exact finish, colour, packaging or marking of every batch.
- Specifications published on this site (dimensions, materials, grades, tolerances, load ratings) are nominal. Where a tolerance is critical to your application, request the technical drawing before ordering and confirm it in writing.
- Unless a specific standard is named in our quotation (for example DIN, ISO, ANSI or JIS), the specification stated in the proforma invoice governs.
- We may substitute a material, finish or packaging where it is functionally equivalent and you have approved the change in writing. We will not substitute to a lower grade.
- Minor differences in appearance between batches are normal for cast, forged, moulded and coated products and are not defects.
4. Quotations
Quotations are valid for 30 days from the date of issue unless a shorter or longer period is stated in the quotation itself. A quotation is not an offer capable of binding acceptance: it is subject to final confirmation of specification, quantities, stock position, freight cost and raw material prices at the time of order. Clerical errors and omissions may be corrected. Freight rates, container charges and port fees change frequently; where freight is quoted separately we may revise it before shipment.
5. Orders and Acceptance
A contract is formed when you return a signed proforma invoice or purchase order and we accept it in writing, or when we receive the agreed deposit, whichever happens first. Orders for non-standard, made-to-specification or custom-marked goods are accepted only after you have approved the drawing or sample in writing. Payment of a deposit indicates acceptance of these terms.
6. Prices and Payment
- Prices are quoted in US dollars unless another currency is stated. Prices exclude bank charges, transaction fees and any duties or taxes payable at destination unless expressly included.
- Our standard terms are a deposit on order and the balance before shipment, or as stated in the proforma invoice. We may require different terms for small trial orders, custom items or first transactions.
- Bank charges incurred outside China are for the buyer’s account. Documentary requirements or currency conversions that reduce the amount actually received are settled by the buyer.
- We may suspend production or withhold delivery where an amount is overdue, after notifying you.
7. Minimum Order Quantity, Samples and Tooling
Minimum order quantities are those stated in the current quotation and may vary by product family. Samples are offered at the prices stated in the quotation; sample charges are normally deducted from the first bulk order where we have said so in writing. Where custom tooling or moulds are required, their cost, ownership and term of use are set out in a separate written agreement.
8. Lead Time, Delivery and Risk
- Lead times provided are estimates. They run from the latest of: order confirmation, deposit receipt, and approval of drawings or samples.
- Delivery terms are those stated in the quotation, interpreted in accordance with Incoterms 2020. Unless stated otherwise, goods travel at your risk from the point defined by the agreed term.
- Partial shipments and partial deliveries may be made where a range or mixed order is consolidated; each shipment is invoiced and paid separately.
- Where you arrange collection or your forwarder delays, we may charge reasonable storage after a stated period.
- Quoted dates are forecasts made in good faith; delays caused by carriers, ports, customs or events outside our control do not entitle you to cancellation or compensation unless these terms say otherwise.
9. Inspection and Claims
You must inspect the goods promptly after arrival. Claims for shortage, visible damage or an obvious mismatch with the agreed specification must reach us in writing within 7 days of receipt of the goods, with photographs, the carton or pallet label, and the quantity involved. We will investigate promptly and, where the claim is established, repair, replace or credit the affected goods.
Claims for latent defects must be notified as soon as the defect is reasonably discoverable and in any event within the warranty period in section 10. Goods must not be returned to us without a written return authorisation; unauthorised returns may be refused.
10. Warranty and Limitation of Liability
We warrant that goods conform to the specification stated in the proforma invoice and are free from material defects in materials and workmanship for 12 months from the date of shipment, unless a different period is stated in the quotation. This warranty does not cover: normal wear; corrosion from an unsuitable environment; damage caused by incorrect installation, misuse, overloading or modification by anyone other than us; consumable items; or goods stored improperly after delivery.
Where a valid warranty claim is established, our obligation is limited, at our choice, to repair, replace or credit the purchase price of the affected goods. To the fullest extent permitted by law, we are not liable for loss of production, loss of profit, loss of contracts, penalties, or any indirect or consequential loss, and our total liability arising from a contract shall not exceed the invoice value of the goods giving rise to the claim.
Nothing in these terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by our negligence, or for fraud.
11. Cancellation and Returns
Orders for standard catalogue items may be cancelled before production or packing begins, subject to written agreement and reimbursement of costs already incurred. Orders for custom, made-to-specification, cut-to-length or privately marked goods cannot be cancelled once production has started, and are not returnable unless defective. Approved returns may be subject to a restocking charge and must arrive in original, resaleable packaging.
12. Force Majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, epidemics, war, civil disturbance, government action, export or import restrictions, power or transport failure, strikes, and significant shortages of raw materials. The affected party must notify the other promptly. If the event continues for more than 60 days, either party may terminate the affected part of the contract and settle for work already performed.
13. Intellectual Property
All content on this website, including product photography, illustrations, technical descriptions, catalogue structure, design and source code, is owned by us or licensed to us and is protected by copyright. Your rights of use are limited to those set out in our Copyright & Intellectual Property Notice. You may not reproduce, scrape, mirror or republish our content without written permission.
Where we manufacture goods to your drawings, trademarks or specifications, you confirm that you hold the necessary rights and that our manufacture for you does not infringe any third party’s rights. You indemnify us against claims arising from such instructions.
14. Confidentiality
Drawings, designs, specifications, pricing, customer lists and commercial information exchanged in connection with an enquiry or order are confidential. Neither party may disclose them to a third party without the other’s written consent, except to employees, subcontractors and professional advisers who need to know, or where disclosure is required by law. This obligation survives the end of the business relationship.
15. Compliance, Export Control and Sanctions
You are responsible for obtaining any import licence, certificate or regulatory approval required in your country, and for confirming that your intended end use is lawful. Goods are supplied subject to applicable Chinese export control laws and to international sanctions applicable to us. If a shipment requires an export licence or is subject to a restriction, we may suspend or cancel the affected order and refund amounts paid for undelivered goods, without further liability. You confirm that you are not acting on behalf of a party subject to sanctions or engaged in a prohibited end use.
16. Anti-Bribery
Both parties comply with applicable anti-bribery and anti-corruption laws. Our staff are not permitted to solicit or accept improper payments or benefits in connection with an order. If you are asked for such a payment by anyone representing us, please report it to the address below.
17. Governing Law and Dispute Resolution
These terms and any contract concluded under them are governed by the laws of the People’s Republic of China, excluding its conflict of law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.
Any dispute arising out of or in connection with these terms or a contract shall be referred to and finally resolved by arbitration administered by the China International Economic and Trade Arbitration Commission (CIETAC) in accordance with its rules in force at the time of filing. The seat of arbitration is Shenzhen, the tribunal consists of one arbitrator, and the language of the arbitration is English. The award is final and binding on both parties. Both parties shall continue to perform their obligations under the contract where the dispute does not concern the matter in dispute.
Either party may apply to a competent court for interim or conservatory measures where necessary.
18. Use of This Website
You agree not to interfere with the operation or security of this site, not to attempt unauthorised access to any part of it, and not to extract data or images by automated means without our written consent. We may suspend access where we reasonably believe these conditions have been breached.
19. Severability and Waiver
If a provision of these terms is held unenforceable, the remaining provisions continue in force and the unenforceable provision is replaced by one reflecting its commercial intent as closely as possible. A failure to enforce a right on one occasion is not a waiver of that right.
20. Changes to These Terms
We may update these terms from time to time. The version in force is the one published on this page when a contract is concluded. Terms printed on a proforma invoice issued after an update prevail over the previous version.
21. Contact
Foshan Zhuowan Hardware Materials Co., Ltd.
Foshan, Guangdong, China
Email: info@foshanzwhardware.com
WhatsApp: +853 6275 1500